FAQs - ODEKO

FAQs

What is Odeko?

Odeko builds supply chain management software for coffee shops and cafés, with nightly delivery and restocking of cafe essentials. It’s our goal to help these small businesses increase their revenue, lower their expenses, and reduce their environmental footprint.

Is there an order minimum for delivery?

Order minimums may apply depending on your location. If you ever need a product but can’t meet the minimum we can still deliver! A below-minimum fee will be added to your order to help us offset our delivery costs.

What items do you carry?

We carry an extensive catalog of goods, including alt milks, syrups, sauces, dairy, paper products, cleaning supplies, etc. For confirmation on specific SKUs or brands, please contact sales@odeko.com.

What payment methods do you accept?

We accept ACH or Credit Cards. We are also proud to partner with Credit Key to provide an alternative way of accessing credit.

How do returns/refunds work?

Returns can be requested directly inside of our portal. Any non-perishable items that are unopened and in good condition can be returned within 7 days of receipt for a credit applied to your account. A 25% restocking fee will be applied to all eligible returns. Returns over $1000 in value may need to be evaluated prior to approval.

Can I pick up my order directly from your warehouse?

Pick up is allowed in most markets. For specific parameters, please contact sales@odeko.com.

How do I open an account with you?

To get started, visit https://portal.odeko.com/signup.

I’m interested in learning more about pricing.

Great! Please contact sales@odeko.com for more information. We have a sample catalog available to get you started instantly.

Do you also offer shipping to locations outside the delivery zone?

For delivery outside markets we service, please order through Barista Underground. Most orders are fulfilled in 1-2 business days.

How do I inquire about a wholesale partnership?

Pending

I’ve forgotten my password/How can I reset my password?

If you have forgotten your password, please use the Reset Password link on the sign-in page and follow the onscreen prompts.

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